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Privacy Policy

Ordering Information:

Our offices are open from 9AM to 6PM.
You can order by fax to +32 16 50 90  45 or by email at
When ordering, please provide your billing and delivery addresses, your applicable VAT number, a contact name, as well product reference and desired quantity.


All prices on our website are indicative and can be modified without any notification. These prices cannot be used directly for ordering. Price given by phone without written confirmation will not be applied. Our prices are in EUR excluding VAT and transport costs. Please contact us to have the latest price and availability. For bulk or larger quantities, a discount may apply.

Payment terms:

• Payment 30 days NET end of the month following the invoice date. Over this date an amount of 1.5 % per month will be added. All products remain property of Gentaur until entire payment of the invoice.
• For dry ice packaging and shipping an additional fee additional of 25 € will be made.
• Prices are subject to change without notice.
• We accept payment by credit card (VISA, MasterCard, AmericanExpress) or by bank transfer.

Shipping and delivery terms:

• Shipping costs depend on your country and purchased quantity.
• We order every Friday. We receive the products the following week and ship them to you immediately in that same week.
• The shipments are made through UPS, FedEx, TNT or others. We can use also your FedEx, DHL or TNT account.

Any Questions?

• Marketing Department: Mr. Lieven Gevaert, CEO ( ) or Mr Vasiliy Abaev (
• Accounting and Invoicing Department: Mrs. Caroline Gautier (
• Logistics Department: Mr. Sébastien Both (
• Technical Assistance: